Cancellations & returns policy

Product return and transaction cancellation policies

Jewelry Store | Online Sales

In accordance with the Consumer Protection Law, 5741-1981 and the Electronic Commerce Regulations

1. general

These regulations detail the return, cancellation and credit policy of MUSK (hereinafter: the “Store”) for purchases made through the Site. The policy is formulated in accordance with the Consumer Protection Law, 5741-1981 (hereinafter: the “Consumer Protection Law”) and the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010.

2. The legal basis

According to the Consumer Protection Law and the E-Commerce Regulations in Israel, the consumer has the right to cancel a transaction made remotely (Internet, telephone, etc.) under the conditions set forth in the law. Below are the main points of the relevant provisions:

The Consumer Protection Law, 5741-1981 – regulates the right to cancel distance transactions.

The Consumer Protection Regulations (Transaction Cancellation), 5771-2010 – determine the timetables and method of cancellation.

Amendment No. 47 to the Consumer Protection Law – expands protections for consumers in online transactions.

3. Right to cancel a transaction

3.1 Cancellation Period

A customer may cancel a transaction made through the website within:

3.2 Cancellation method

Cancellation will be made in one of the following ways:

Written notification (email) to: admin@muskplace.net

Telephone contact: 050-7724092  

Cancellations by phone: 050-7724092

Cancellation must include: full name, order number, product details and contact information.

4. Conditions for returning products

4.1 Jewelry and accessories

Product Exchange Policy:

• Returns will only be made after submitting a request to the business via WhatsApp message or mobile call 050-7724092.
• Products can be exchanged after 14 days from the moment of receiving the package according to the company's system records. Except for items manufactured with a personal design, engraving / photo / personal letter.
• The customer will bear the shipping costs – 35 NIS each way (cost for the shipping company).
• The items must be returned in their original packaging, which includes a jewelry box, a shipping box, and all accompanying products according to the branding period, including (greeting card, cleaning cloth, packaging bag, etc.). If the package arrives without one of the items listed above, a symbolic amount will be deducted from the refund (between 20-35 NIS at most).
• The credit will only be given if the item has not been used and is in its original packaging, at the discretion of the jewelry supplier.
• If the product is returned other than as stated in this section, no credit will be issued (no credit voucher and you will not be able to exchange for another item).
• How to return the items – Shipping to us will only be done through the shipping company with which the company works.
• The company has sole discretion regarding the condition of the returned goods.
• If the jewelry was purchased on sale – the exchange time is 5 days.
• Any credit will be transferred according to the payment method used to place the order.
• No credit will be given to Bit – only to a credit card.
• Canceling the order before the product is sent to the customer will not result in an additional charge, and the customer will be refunded the money she paid for the transaction, including shipping fees, except in cases where the items are items of engraving/personalized designs – the process of preparing which has already begun.

Purchase cancellation / refund by the customer

• • The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations established thereunder. Without derogating from the foregoing:
  • Cancellation will only be made by WhatsApp message or mobile call 050-7724092.
  • A monetary credit will be given in accordance with the law, with the exception of earrings and personally designed jewelry that were specially prepared for the order.
  • In the event of a transaction cancellation after the product has been shipped to the customer and the goods have been received, a monetary credit will be given for the item only. The shipping cost will be borne by the customer.
  • Cancellation of the transaction by the customer is subject to the product being returned in its original packaging, which includes a jewelry box, a shipping box, and all accompanying products according to the branding period, including (greeting card, cleaning cloth, packaging bag, etc.). If the package arrived without one of the items listed above, a symbolic amount will be deducted from the refund (between 20-35 NIS at most).
  • The item – unused, in its original packaging – can be returned within 48 hours of receipt.
  • The credit will be given on the condition that the item is returned without use and/or defect and/or damage – inside the packaging box and as received.
  • No refund will be given for items for which full payment has not been made, such as promotions or gifts.
  • If the product is returned other than as stated in this section, the customer will not be credited (neither a monetary credit nor a credit voucher).
  • Musk has sole discretion regarding the condition of the returned merchandise.
  • After receiving the cancellation notice, the customer will be refunded the amount paid by him for the product, minus cancellation fees (shipping fees are not part of the product price and will therefore be deducted separately from the refund) at a rate of 5% of the transaction amount or 100 NIS, whichever is lower. In the event of cancellation of a transaction due to a defect or non-conformity, the customer will not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding the cancellation of the purchase by the customer, including the obligation to return the product, will also apply.
  • How to return the items – Shipping to us will only be done through the shipping company with which the company works.
  • It is up to the ordering party (and not the refrainer) to cancel the order placed in any of the following cases and under the following conditions: The item has not been used / No more than 48 hours have passed since the package was received / The item was not purchased on SALE.
  • Refunds cannot be received for products purchased on SALE, the exchange time is up to 14 business days.

4.2 Products that cannot be returned

The following products are not returnable or cancelable under the Consumer Protection Law (Section 14C(d)):

Products specially ordered for the customer (engraving, personal name, dedication).

Jewelry that has been adjusted/modified according to the customer's measurements.

Products without original packaging / without invoice.

5. Method of credit

5.1 Credit amount

Upon confirmation of the transaction cancellation, the customer will be refunded the full amount paid, minus:

5.2 Means of credit

The credit will be given at the customer's choice in one of the following ways:

Credit to the same payment method with which the product was purchased (credit card, PayPal, etc.).

Website credit voucher (validity: 12 months from date of issue).

Bank transfer – by submitting account details.

5.3 Credit Date

The credit will be made within 14 business days from the date of receipt of the returned product and its approval by the warehouse department.

6. The return process

Steps for making the return:

Contact customer service via any of the methods listed in Section 3.2 with your order details.

Receive confirmation and RMA (Return Authorization) number within 14 business days.

Pack the product in protective packaging and send it to us with the RMA number printed on the packaging.

The product will be inspected within 14 business days of its arrival at the warehouse.

After the test is approved, you will receive a confirmation message and the credit will be applied.

7. Defective/wrong product

If you received a damaged, broken, different product than described on the site, or an incorrect product that was not ordered – you have the right to a full refund without any cancellation fees, including a full refund of shipping fees.

Please contact us within 48 hours of receiving the shipment and attach:

Product photos (including damage/mismatch).

The picture of the shipping document/outer packaging.  

Order number.  

Defective products will be replaced at no additional charge, subject to stock availability. In the event of stock shortages, a full credit will be given.

8. Product replacement

You can request a product exchange (size, color, alternative product) within 14 days of receipt of the shipment, subject to the above return terms. In the event of a price difference – the difference will be charged/refunded accordingly. The exchange is subject to stock availability.

9. Return shipping fees

10. Additional rights under the law

This policy does not detract from the consumer's rights under any law. In addition to the above:

The right to receive full information about the product before making the purchase.

Right to receive an invoice/receipt.

Right to statutory manufacturer's warranty (in addition to the right of cancellation).

Right to contact the Consumer Protection and Fair Trade Authority in any dispute.

11. Contact Us – Customer Service

12. Regulations updates

The store reserves the right to update these Terms and Conditions from time to time, in accordance with changes in law and policy. The updated Terms and Conditions will be published on the site. Continued use of the site after the Terms and Conditions have been updated constitutes agreement to its updated terms.

Version: 1.0 | Update Date: April 2026 | In accordance with the Consumer Protection Law, 5741-1981