Exchanges & returns

Exchange, Return and Cancellation Policy – MUSK
Last updated: August 2026
At MUSK, it is important to us that you are satisfied with your purchase. This policy is designed to clearly explain the terms for product exchanges, returns, and transaction cancellations on the Muskplace.net website.
The policy is subject to the provisions of the Consumer Protection Law, 5741-1981 , the regulations thereunder, and any binding law.
In the event of a conflict between this policy and the provisions of the law, the provisions of the law will prevail.
1. Product Exchange You can request a product exchange by contacting MUSK customer service on WhatsApp or by phone: WhatsApp / Phone: 050-772-4092 A request for an exchange must be submitted within 14 days of receiving the product , subject to the provisions of the law and the conditions detailed in this policy. Exchange will be possible when: The product has not been used. The product has not been damaged or defective. The product is returned in its original packaging and in the condition in which it was received. All accessories and accompanying products that came with the order are returned with the product. Personalized products Products that have been manufactured or customized specifically for the customer, including products with engraving, a personal logo, a picture or other customization , may be excluded from the possibility of exchange or cancellation, in accordance with the provisions of the law and the stage at which the production process began.
2. Shipping costs for exchanges: In the event of an exchange that is not due to a defect in the product or non-conformity with the order, the customer may bear the shipping costs associated with the exchange. The shipping cost will be determined in accordance with the relevant shipping service and will be provided to the customer before the exchange is made. In the event of a defective product, incorrect product or non-conformity with the order, MUSK will act in accordance with the provisions of the law and bear the required costs, to the extent applicable by law.
3. Product return conditions The returned product must be: Without signs of use. Without damage, scratches or defects caused after receipt of the product. In its original packaging, to the extent required by the type of product. Together with the accessories and accompanying products provided with the order. MUSK may inspect the condition of the product upon receipt. Returning a product in a manner that does not meet the conditions detailed above may affect eligibility for a refund or exchange, all subject to the provisions of the law.
4. Transaction cancellation and refund Customers who purchase through the website are entitled to cancel a distance selling transaction in accordance with the provisions of the Consumer Protection Law and the regulations under it.
Cancellation request can be submitted via: WhatsApp / Phone: 050-772-4092
When submitting a cancellation request, it is recommended to specify: Full name. Order number. Telephone number. The product you wish to return. The reason for the cancellation, if relevant. The cancellation and refund will be carried out in accordance with the consumer rights set forth in the law and the terms applicable to the transaction and the product.
5. Cancellation fees: In cases where the law allows the collection of cancellation fees, MUSK may charge cancellation fees in accordance with the provisions of the law, at a rate of 5% of the transaction price or 100 NIS - whichever is lower . In cases where the cancellation is due to a product defect, non-conformity to the order or failure to deliver on time , no cancellation fees will be charged to the extent stipulated by law.
6. Shipping costs when canceling a transaction Shipping costs when canceling a transaction will be handled in accordance with the provisions of the law and the circumstances of the cancellation. In the event of cancellation that does not result from a defect, non-conformity or violation on the part of MUSK, the shipping costs and return of the product may apply to the customer, in accordance with the provisions of the law. In the case of a defective product, an incorrect product or non-conformity to the order, MUSK will act in accordance with the provisions of the law.
7. Products purchased as part of a SALE / promotion / discount are subject to the specific terms of the promotion and the cancellation rights stipulated by law. Participation in the promotion does not deny the consumer rights under law. In all matters concerning the voluntary exchange of a product purchased as part of the promotion, the terms of the exchange will be presented as part of the promotion or with the customer service of
8. Refund When the customer is entitled to a refund in accordance with the law and this policy, the refund will be made in accordance with the payment method in which the transaction was made, subject to the technical and legal limitations applicable to the payment method. In cases where a refund cannot be made to that payment method, MUSK will contact the customer to find a solution in accordance with the law.
9. Canceling an order before shipment If the customer requests to cancel an order before the product is shipped, MUSK will act to cancel the order and refund the money in accordance with the law and the status of the order. For products that have been manufactured or customized specifically for the customer, such as engraving, personal logo, image or customization , it may not be possible to cancel the order after the production process has begun, subject to the provisions of the law.
10. Damaged or incorrect products If a damaged product is received, a product that does not match the order, or a product that is different from the product ordered, please contact MUSK customer service as soon as possible and attach photos of the product and packaging. After receiving the details, MUSK will review the case and act in accordance with the provisions of the law.
11. How to return products: After approving the return or exchange request, MUSK customer service will instruct the customer on how to send the product back. Products should not be sent independently to any address before receiving instructions from customer service.
12. Product Inspection MUSK may inspect the product after receipt and verify that it meets the conditions required for return or exchange. Any inspection and decision on the matter will be made subject to the provisions of the Consumer Protection Law and applicable law.
13. Contact for questions, exchange, return or transaction cancellation requests: MUSK – Muskplace WhatsApp / Phone: 050-772-4092
Website: Muskplace.net We are here to help you with the process in a simple, fast and fair way.
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